Privacy Policy
Last updated: June 18, 2026
Palawanbase (“we”, “our”, or “us”) operates the Palawanbase mobile application and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. By using Palawanbase, you agree to the collection and use of information in accordance with this policy.
Contents
1. Information We Collect
Account Information
When you register for Palawanbase, we collect your phone number, name (optional), and email address (optional). Your phone number is used as your primary identifier for authentication via one-time passcode (OTP).
Usage Data
We collect information about how you use the app, including page visits, API request counts, feature interactions, and session timestamps. This data is used to power your in-app analytics dashboard.
Business Messaging Data
When you use the SMS or Email features, we store message content, sender/recipient details, timestamps, and delivery status. This data is associated with your account and processed via your connected business gateway API.
Device Information
We collect push notification tokens (FCM/APNs) to deliver real-time alerts to your device. We do not collect device identifiers for advertising purposes.
2. How We Use Your Information
To Provide the Service
Your information is used to authenticate your account, deliver messages, display analytics, and serve the server-driven UI screens that power the Palawanbase mobile app.
To Improve the Product
Aggregated, anonymized usage data helps us understand which features are most valuable and guide product development. We do not sell this data.
To Send Notifications
We use your push notification token to deliver alerts, message notifications, and system updates relevant to your account. You can disable notifications at any time in your device settings.
3. Data Sharing & Third Parties
We Do Not Sell Your Data
Palawanbase does not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We may share data with trusted third-party service providers who help us operate the platform — including cloud hosting, email delivery (Resend), and SMS gateway providers. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Palawanbase, our users, or others.
4. Data Retention
Account Data
We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law.
Message History
SMS and email message records are retained for the duration of your account. You may delete individual messages or threads from within the app at any time.
Analytics Data
Usage analytics are retained for up to 12 months in identifiable form, after which they are aggregated and anonymized.
5. Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you. Contact us at the email below and we will respond within 30 days.
Correction
You may update your account information at any time from the Settings screen in the Palawanbase app.
Deletion
You may request deletion of your account and associated personal data by contacting us or using our account deletion page. We will process deletion requests within 30 days.
Opt-Out of Notifications
You can disable push notifications at any time through your device's system settings or within the Palawanbase app under Settings → Notifications.
6. Security
How We Protect Your Data
We use industry-standard security practices including HTTPS/TLS encryption in transit, hashed credentials, and access controls on our production infrastructure. Authentication is handled via one-time passcodes (OTP) — we do not store passwords.
Breach Notification
In the event of a data breach that affects your personal information, we will notify you via the contact information associated with your account within 72 hours of becoming aware of the breach, where required by applicable law.
7. Children's Privacy
Palawanbase is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via the app or email. Continued use of Palawanbase after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: